Privacy Policy

1. About This Policy

This Privacy Policy explains how Film Me Pty Ltd (ABN 57 612 132 395), trading as Rupert Chesman AI Learning Hub, collects, uses, stores, discloses and protects your personal information. Film Me Pty Ltd is located at Sydney, NSW 2000, Australia, and operates the website rupertchesman.com.

This policy applies to all personal information collected through our website, online courses, learning platform, contact forms, email communications and any other interactions you have with us. We are committed to handling your personal information responsibly and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register for an account, enrol in a course, make a purchase, subscribe to our newsletter, submit a contact form, or otherwise communicate with us. This information may include your name, email address, billing address, phone number and payment information such as credit card details (which are processed securely by our third-party payment providers and are not stored on our servers).

When you visit our website, we automatically collect certain technical and usage data. This includes your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on each page, click patterns, and the date and time of your visits. This information helps us understand how our website is used and allows us to improve your experience.

We also collect information through cookies and similar tracking technologies, which are described in further detail in Section 4 of this policy. Additionally, if you participate in any surveys, promotions or interactive features on our platform, we may collect information you provide in connection with those activities.

3. How We Use Your Information

We use your personal information to provide, maintain and improve our services. This includes processing your course enrolments and payments, delivering course content and materials, managing your account, and providing customer support. We may also use your information to send you important updates about courses you have enrolled in, such as schedule changes, new content releases or platform updates.

With your consent, we may send you marketing communications about new courses, educational resources, promotions and other information that may be of interest to you. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

We use usage data and analytics to understand how our website and courses are performing, to identify areas for improvement, to personalise your learning experience, and to develop new features and content. We may also use your information to detect and prevent fraud, enforce our terms of service, and comply with our legal obligations under Australian law.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you use our site. Cookies are small text files that are placed on your device when you visit a website. We use essential cookies that are necessary for the website to function properly, including session management and security features. These cookies cannot be disabled without affecting the functionality of the site.

We use analytics cookies, including Google Analytics, to collect information about website traffic and usage patterns. Google Analytics uses cookies to help us analyse how visitors use our site, which pages are most popular, and how users navigate between pages. The information generated by these cookies is transmitted to and stored by Google on servers that may be located outside Australia. Google may use this information in accordance with its own privacy policy.

We also use preference cookies that remember your settings and choices, such as language preferences and display settings, to provide a more personalised experience. You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We work with trusted third-party service providers to operate our platform and deliver our services. These providers include payment processors who handle your transactions securely, email service providers who deliver course updates and marketing communications on our behalf, analytics providers who help us understand website usage, hosting providers who store and serve our website and course content, and learning management system providers who power our course delivery platform.

We only share the minimum amount of personal information necessary for these providers to perform their services. Each third-party provider is required to protect your information in accordance with applicable privacy laws and our contractual agreements with them.

We do not sell, rent, trade or otherwise disclose your personal information to third parties for their own marketing purposes. We may disclose your information if required by law, to enforce our terms of service, to protect our rights, property or safety, or in connection with a business transfer such as a merger, acquisition or sale of assets.

6. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure storage of personal information with access controls, regular security assessments and updates to our systems, and limiting access to personal information to authorised personnel who require it to perform their duties.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your information.

In the event of a data breach that is likely to result in serious harm to any individual whose information is affected, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme of the Privacy Act 1988.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, to request corrections to any inaccurate or outdated information, and to request the deletion of your personal information in certain circumstances. You also have the right to opt out of receiving marketing communications from us at any time.

If you would like to access, correct or delete your personal information, or if you wish to opt out of marketing communications, you can do so by logging into your account settings, clicking the unsubscribe link in any marketing email, or contacting us directly at ru@rupertchesman.com. We will respond to your request within a reasonable timeframe, and in any event within 30 days of receiving it.

If you are not satisfied with how we have handled your personal information or your privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. While we offer course content designed for parents (such as our AI for Parents course), this content is intended for adult parents and guardians, not for use by children themselves.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as reasonably practicable. If you believe that a child under 13 has provided us with personal information, please contact us immediately at ru@rupertchesman.com so that we can take appropriate action.

9. International Data Transfers

Some of the third-party service providers we use may store or process your personal information on servers located outside of Australia, including in the United States and the European Union. When your information is transferred internationally, we take reasonable steps to ensure that the overseas recipients handle your information in a manner consistent with the Australian Privacy Principles and that adequate protections are in place.

These steps may include entering into contractual arrangements that require the overseas recipient to comply with privacy obligations comparable to the APPs, selecting service providers that are subject to privacy laws in jurisdictions with standards comparable to those under Australian law, and regularly reviewing the data handling practices of our overseas service providers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes that significantly affect how we handle your personal information, we will notify you by posting a prominent notice on our website or by sending you an email notification where practicable.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.