8.4 Module 8 · Building an AI-Ready HR Team

Operating Model & Governance

Design a sustainable operating model for AI in HR with clear roles, review cadences, escalation paths, and success metrics. Build governance that enables rather than blocks.

Operating Model Canvas Success Metrics Dashboard

Operating Model Canvas

Click each section to expand and fill in details for your AI operating model. All six sections together form your complete governance framework.

RACI Matrix Builder

Click cells to cycle through R (Responsible), A (Accountable), C (Consulted), I (Informed), or blank. Each activity should have exactly one A.

Success Metrics Dashboard

Define your KPIs, set targets, and assign owners. Click each KPI to edit its details and see traffic-light status.

Key insight — governance fatigue: Keep your governance lightweight — quarterly reviews and 5 KPIs maximum — or people will route around it. The goal is to create guardrails, not roadblocks. If your governance framework takes more than 30 minutes per quarter to maintain, it is too heavy and people will stop following it.