Rollback & Incident Response
Your agent just failed in production. Walk through the 7-step incident response: detect, contain, diagnose, fix, verify, deploy, post-mortem. Timed exercise with decision points.
Incident Response Simulator
Scenario: your customer-service agent (v2.4.0) has started sending incorrect refund amounts and wrong order statuses to customers. Reports are flooding in. The clock is ticking.
Post-Mortem Template
Complete the simulation above and your decisions will automatically populate a post-mortem document. Copy and adapt it for real incidents.
Key insight: The best incident response is the one you practised before the incident happened. Speed of containment matters more than speed of root-cause analysis. Contain first, diagnose second. Every minute of uncontained failure is compounding customer impact.