Triggers, Actions & Escalation Rules
Design an escalation framework that decides when your agent acts alone, when it requests approval, and when it hands off to a human. Then stress-test it with 50 synthetic requests.
Escalation Rule Builder
Configure conditions for each escalation tier. Assign request types to the right level based on risk, value thresholds, and confidence requirements.
Agent acts without human involvement.
Agent drafts action, human approves.
Full handoff to a human operator.
Design principle: Start restrictive and loosen over time. New agents should escalate aggressively until you have enough data to trust autonomous decisions. A false negative (unnecessary escalation) costs time; a false positive (wrong autonomous action) costs trust.
50-Request Accuracy Tester
Run 50 synthetic requests through your escalation rules. See how many are correctly routed, identify false positives and false negatives, and tune your thresholds.