1.2
Module 1 · Agentic AI & Business Value
Agents vs Chatbots vs Automations
Give the same task to three different systems. See exactly where each succeeds, stumbles, or fails completely.
Three-Way Task Simulator
Capability Boundary Mapper
Three-Way Task Simulator
Select a task and watch all three systems attempt it simultaneously. Each step shows exactly what the system does and why it succeeds or fails.
Select a Task
Automation
Fixed rules, no AI
Chatbot
LLM, text only
Agent
Plans, tools, memory
Automation
Chatbot
Agent
Autonomy
None
Low
High
Tool Access
Fixed integrations
None
Dynamic
Memory
Config only
Session
Persistent
Error Handling
Fails or retries same
Apologises
Adapts strategy
Cost
$
$$
$$$
Key insight: Always choose the simplest system that solves your problem. Agents are powerful but expensive, complex, and harder to debug. A well-designed automation beats a poorly-scoped agent every time. Save agents for tasks that genuinely require planning, tool use, and adaptation.
Capability Boundary Mapper
Hover over each capability to see which systems support it. The overlapping zones show where the boundaries blur.
Automation
Chatbot
Agent